Privacy, GDPR, Cookies
Privacy Policy & GDPR
In order for me to provide tuition services safely and effectively, I will need to collect and process certain personal information. In doing so, I am committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please discuss any questions you may have about this policy before booking tuition sessions.
LESSONing the Load is registered with the Information Commissioner's Office (ICO).
Data Controller
LESSONing the Load is a sole trader business. I am both the Data Controller and the person responsible for data protection matters.
Contact Details
Allison Agar
Email: lessoningtheload@gmail.com
Telephone: 07703 757178
Please note that I am often unable to answer calls whilst working with students, and I do not operate an out-of-hours or emergency service. You are welcome to contact me by email or text message and I will respond as soon as reasonably possible. If you have not received a reply within seven days, please feel free to contact me again.
Information I Collect
The information I collect about students and their families will usually be provided directly by the student, parent or guardian through social media, telephone calls, emails, text messages, online forms or face-to-face meetings.
Where a student is under the age of 18, I may also collect information from parents, guardians and, where appropriate and with consent, schools or other educational professionals.
How Will I Use Personal Data?
I will use personal data for the following purposes:
to provide tuition sessions and educational resources;
to respond to enquiries about my services;
to communicate regarding lessons, progress, scheduling or administration;
to collect payments and maintain financial records;
to support the student's educational needs and learning goals.
You are not legally required to provide personal information. However, if the necessary information is not provided, I may be unable to deliver the services requested.
The information collected may include:
parent or guardian names and contact details (where the student is under 18);
student name, date of birth and contact details;
educational history and relevant school information;
information regarding examination access arrangements or concessions;
information about learning difficulties, disabilities, medical conditions or other factors that may affect learning, communication or progress;
any additional information that you or I consider relevant to providing effective tuition.
This information is collected only where necessary to support the student's learning and ensure that tuition is delivered appropriately and safely.
The lawful basis for collecting and processing personal data may be consent, the performance of a contract or legitimate interests, depending on the nature of our interaction.
You consent to my holding and using your information when you submit an online form, make contact with an enquiry, or return any forms requested by me.
Where tuition services are booked and paid for, including via PayPal or bank transfer, personal information is processed as necessary for the performance of a contract.
If you contact me by telephone, email, text message or social media, it is a legitimate interest of my business to use your contact details to respond to your enquiry.
Confidentiality & Sharing Information
I will not rent, sell or distribute your personal information to any third party for marketing purposes.
I will take reasonable steps to protect the security and confidentiality of your information. However, no method of electronic transmission can be guaranteed to be completely secure, and I cannot accept liability for unauthorised access resulting from circumstances beyond my control.
Third-Party Services
I use a number of third-party service providers in the operation of my business, including:
Google (Gmail)
Facebook
Instagram
WhatsApp
Starling
PayPal
I am usually the only person who has access to your or your child's information, unless one of the following applies:
you ask me in writing to share information with another person or organisation, such as a Local Education Authority (LEA);
the student is under 18 and a parent or guardian reasonably requires information regarding progress or educational support;
a safeguarding or duty of care concern applies;
I am working with the student as part of a wider support team, in which case agreed information may be shared with relevant professionals.
In the event of my temporary or permanent incapacity, responsibility for contacting clients may pass to Martin Agar, my husband. In such circumstances, access would be limited to the information necessary to contact students and families.
Retention of Information
Student records and work are normally retained for two years following the end of tuition.
Financial records are retained for seven years to comply with legal and tax obligations.
When information is no longer required, it will be securely deleted, shredded or otherwise destroyed.
Safeguarding & Duty of Care
To the best of my ability, information you provide will be kept private and confidential unless one of the following applies:
there is a legal requirement to disclose information, such as a court order or statutory obligation;
there is reasonable cause to believe that failing to disclose information would place a student or another person at serious risk of harm.
These exceptions fall under safeguarding responsibilities and duty of care obligations.
I may also use anonymous examples of student work for educational discussion, professional development, supervision or training purposes. Anonymous means that personal information is removed or altered so that the individual cannot be identified.
Safeguarding and duty of care obligations cannot be opted out of. However, if you do not wish anonymous examples of work to be used for professional development or training purposes, you may notify me by email.
Your Rights
Under UK data protection law, you have the right to:
request that your information be transferred to another person or organisation;
request correction of inaccurate information;
request deletion of information in certain circumstances;
request restriction of processing in certain circumstances;
withdraw consent where consent is the lawful basis for processing;
object to certain forms of processing;
request human review of any automated decision-making process;
request a copy of the personal information I hold about you.
Any request for access to your information will normally be fulfilled free of charge and within 30 days of receipt.
You may also unsubscribe from newsletters, marketing emails or promotional communications at any time.
If the student is under 18, parental or guardian consent will normally be required before tuition can begin. I may also need to verify age through a standard identification check where appropriate.
Further information about your rights can be found on the ICO website:
ICO Individual Rights Guidance
Complaints
If you believe I have mishandled your personal information or breached UK data protection law, please contact me in the first instance using the details provided above or the contact form on this website (under 'contact').
I will acknowledge your complaint as soon as reasonably practicable (within 30 days) and investigate the matter promptly. If the investigation takes longer than expected, I will keep you informed of progress and provide an explanation of the outcome once the investigation is complete.
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Website: Information Commissioner's Office (ICO)
Telephone: 0303 123 1113
Cookies Policy
Cookies are small text files that are stored on your computer, phone or other device when you visit a website. They help websites function properly and can improve your browsing experience.
The cookies used on this website are not intended to collect information that directly identifies you as an individual. They may, however, help the website function correctly and improve the experience of visitors.
Cookies used on this website may include:
Essential cookies – necessary for the operation and security of the website.
Functional cookies – used to improve usability and remember preferences.
Analytics cookies – where enabled, these help understand how visitors use the website and help improve content and performance.
Third-party cookies – which may be set by third-party services linked to or embedded within the website.
This website is hosted through Site123 and may contain links to third-party services including Facebook, Instagram, Google (including Gmail), Amazon and PayPal. These third parties may place cookies on your device in accordance with their own privacy and cookie policies.
You can manage your cookie preferences through the cookie consent banner displayed when you first visit the website. You can also use your browser settings to block, delete or manage cookies. Please note that disabling certain cookies may affect the functionality of this website.
Further information about cookies and how to manage them can be found at:
By using this website and selecting your cookie preferences, you acknowledge that cookies may be used in accordance with your chosen settings and this Cookie Policy.
This policy was updated 19th June 2026.