Terms & Conditions


Terms & Conditions
There are three forms of tuition offered by LESSONing the Load, and it is important that students/parents choose the appropriate form for their needs.
  • Webinar sessions take place live and are the most affordable way for many to access a level of tuition. Students will be able to see and hear their tutor, but their tutor will not be able to see or hear them, and learners will not be able to hear or see each other. However, the sessions are interactive with students being able to communicate with the tutor via a text box and a ‘raise hand’ button. Webinars are not designed for intense learning or in-depth preparation for exams but are incredibly useful for the development of knowledge, confidence and skills. Any learner can attend a webinar, but they are most suited to self-motivated students or those who are perhaps a little shy but want to stay academically active on a regular basis. The tutor cannot guarantee all students will receive feedback during webinar sessions but all have the chance to actively take part. If there are any materials available to complement the sessions, these will be sent within 24 hours of the session finishing to the email address used to register for the webinar, but the materials are issued for independent study and development and must not be shared publicly or with other people. Also, the tutor will not mark work completed by the students between sessions.
  • Small group sessions need a minimum of 4 (evening) or 6 (daytime) students and are suitable for learners who are prepared to work alongside others and need or would like regular and individualised feedback during sessions. These sessions will be of benefit to students working towards formal assessments. During the sessions, students can see and hear their tutor and the tutor should be able to see and hear them. The sessions are not recorded. Small group sessions also allow for students to work together collaboratively with each other, whilst being guided by the tutor.
  • 1:1 tuition is the most expensive form of tuition available. This form of tuition suits students who need intense preparation for final exams and regular in-session feedback from a tutor. Students of a naturally shy disposition will also benefit from this form of tuition as they will not be sharing the time with other learners; however, they will be able to see and hear their tutor and their tutor should also be able to see and hear them. The sessions are not recorded.
If you, the student, are below the age of 18, you will need a parent or guardian to book and agree to the T&Cs on your behalf (in these situations, it is your parent/guardian who is agreeing to abide by the T&Cs, and they must fully understand this).

Students signing up for webinars will be informed that by booking and paying, they are agreeing to the T&Cs listed here.
Students who have booked small group or 1:1 tuition must ensure signed and dated T&Cs are returned via email at least 72 hours before sessions can begin.
The terms and conditions are as follows:


T&Cs for webinar sessions:
* If the individual attending the webinar is a child (below 18), please use the email address of the parent/guardian to register.
* Fees will be reviewed at the end of each academic year. You will be given at least 90 days’ notice of any change in fee.
* If a webinar session has to be cancelled at short notice for any reason, emails will be sent to all registered attendees at the first available opportunity and a notice will be posted on LESSONing the Load’s Facebook page. An alternative session will be organised if possible (registered attendees will be notified via email). If this is not possible, LESSONing the Load will record a full-length session within 72 hours of the session’s start time and email it to all those registered for the session. If attendees choose to cancel their place before the allocated start time of the session instead, they will receive a refund, which is organised via Zoom and PayPal and not LESSONing the Load, but will then not receive the resources, including any recordings.
* If LESSONing the Load’s internet connection is lost at any point during a webinar session or immediately before, emails will be sent to all registered attendees at the first available opportunity and a notice will be posted on LESSONing the Load’s Facebook page. The session will be restarted immediately or an alternative session will be organised if possible (registered attendees will be notified via email). If this is not possible, LESSONing the Load will record a full-length session within 72 hours of the session’s start time and email it to all those registered for the session. If attendees choose to cancel their place before the allocated start time of the session instead, they will receive a refund, which is organised via Zoom and PayPal and not LESSONing the Load, but will then not receive the resources.
* Students can cancel webinar sessions for themselves before a session takes place and a refund will be given, which is organised by Zoom and PayPal. However, if a webinar session is not cancelled before the start of the session and a student goes on to miss the session for whatever reason, a refund will not be given.
* Webinar sessions take place live; however, there may be recordings of sessions and/or mini tutorials available for a limited time if a student misses a session for whatever reason, but it is up to the student to ask in these circumstances. The tutor cannot guarantee recordings/mini tutorials will be available for every session, though, and if recordings/mini tutorials are available, they are not to be shared with anyone other than registered attendees of the relevant webinar session(s).
* Webinar students should receive 3 emails after booking a webinar session: one within 24 hours of the booking, one approximately 24 hours before the session starts, and one approximately 1 hour before the session starts. It is the student's or their parent’s/guardian’s responsibility to read all emails thoroughly and to notify LESSONing the Load at least 24 hours before the start of a webinar if they have not received the confirmation email that contains the link to join the session. LESSONing the Load does not generate the confirmation emails (they are generated by Zoom). However, LESSONing the Load can request another confirmation email be sent out if appropriate notice has been given. If a student does not attend a session because they did not receive the confirmation email and they have not notified LESSONing the Load in advance (24 hours before the start of the scheduled session), a refund cannot be given and the student will have missed the session.
* It is imperative that the correct email address is entered by the student/parent/guardian when registering for webinars as LESSONing the Load cannot amend email addresses used to register. If you do not enter the correct email address, your invitation will not arrive in your inbox as an attempt will automatically be made to send it to the incorrect one. If this is not discovered in advance, you will miss your session and a refund cannot be given.
* Make sure you are ready to begin the session at the allocated start time. Sessions will begin and finish promptly, and you will be charged for the time slot you have booked. If you are late or request to finish a session early, you will miss some of your slot but still be charged the full rate.
* Sessions will be scheduled according to Greenwich Mean Time (standard UK time).
* If you, the student, are below the age of 18, a parent/guardian needs to be in the home during the time of the session in case of technical issues or concerns.
* Any resources issued are given for the use of LESSONing the Load's students only, and these resources must not, under any circumstances, be copied, reproduced or shared with anyone else (in whole or in part). Resources will be issued via email .
* The photographic/video/audio recording of sessions by students/attendees is strictly prohibited.
* LESSONing the Load cannot guarantee a particular grade or result as there are many factors that contribute to a student's success in exams.
* You must make sure you are fully equipped for all sessions: pens, pencils, stationary, calculator (if applicable), compass (if applicable), protractor (if applicable), graph paper (if applicable), square paper (if applicable), texts (if applicable), etc. You will be notified in advance about the materials you will need for each session.
* You need to be in a working environment that is free from distractions, ensuring mobile phones are turned off or are on silent (unless being used for a session).


T&Cs for small group sessions:
* You must provide LESSONing the Load with contact details (name, mobile telephone number, home address, email address). If you, the student, are below the age of 18, the contact details provided must be for your parent/guardian.
* All small group sessions must be paid for at least 72 hours in advance by bank transfer or standing order. The session price is the price advertised. Non-payment will be treated as a cancellation. Payment must be received for the full half-term upfront (a half-term is normally between 5-7 weeks in length) and is non-refundable as the student is securing their place for the whole half-term period and there is often a waiting list for long-term places. If a student cannot make a session they have paid for, LESSONing the Load will contact them via email with guidance on the work that has been missed and will help them catch up via email.
* Fees will be reviewed at the end of each academic year. You will be given at least 90 days’ notice of any change in fee.
* Cancellation and rescheduling policy - if LESSONing the Load has to cancel a session at any point, a full refund will be offered (or the opportunity to reschedule the session if at all possible).
* Make sure you are ready to begin the session at the allocated start time. Sessions will begin and finish promptly, and you will be charged for the time slot you have booked. If you are late or request to finish a session early, you will miss some of your slot but still be charged the full rate.
* Sessions will be scheduled according to Greenwich Mean Time (standard UK time).
If you, the student, are below the age of 18, a parent/guardian needs to be in the home during the time of the session in case of technical issues or concerns.
* Sessions are not to be used for the completion of homework. If you, the student, are struggling with a piece of work, you are more than welcome to message LESSONing the Load and ask for some guidance, but this must not be during timetabled sessions. This is because all tuition sessions are planned in advance, with long term students provided with a scheme of work.
* Any resources issued are given for the use of LESSONing the Load's students only, and these resources must not, under any circumstances, be copied, reproduced or shared with anyone else (in whole or in part). Resources will be issued via email and in advance, if necessary.
* The photographic/video/audio recording of sessions by students is strictly prohibited.
* LESSONing the Load cannot guarantee a particular grade or result as there are many factors that contribute to a student's success in exams.
* You must make sure you are fully equipped for all sessions: pens, pencils, stationary, calculator (if applicable), compass (if applicable), protractor (if applicable), graph paper (if applicable), square paper (if applicable), texts (if applicable), etc. You will be notified in advance about the materials you will need for each session.
* You need to be in a working environment that is free from distractions, ensuring your mobile phone is switched off or on silent (unless it is being used for a session).


T&Cs for 1:1 sessions:
* You must provide LESSONing the Load with contact details (name, mobile telephone number, home address, email address). If you, the student, are below the age of 18, the contact details provided must be for your parent/guardian.
* All small group or 1:1 sessions must be paid for at least 72 hours in advance by bank transfer or standing order. The session price is the price advertised. Non-payment will be treated as a cancellation.
* Fees will be reviewed at the end of each academic year. You will be given at least 90 days’ notice of any change in fee.
* Cancellation and rescheduling policy - if you miss, cancel or reschedule a 1:1 session with less than 48 hours’ notice, a refund will not be given. There is often a waiting list for long-term places, and if you cancel a 1:1 place at short notice, it prevents somebody else from taking the opportunity of a lesson. Also, the rescheduling of sessions cannot be guaranteed because sessions are often fully booked. If LESSONing the Load has to cancel a session at any point, a full refund will be offered (or the opportunity to reschedule the session if at all possible). If you repeatedly cancel 1:1 sessions (i.e. three or more per term), LESSONing the Load reserves the right to terminate all future lessons with immediate effect (in such a case, refunds will only be given for lessons paid for that fall outside of the 48 hour cancellation period).
* Make sure you are ready to begin the session at the allocated start time. Sessions will begin and finish promptly, and you will be charged for the time slot you have booked. If you are late or request to finish a session early, you will miss some of your slot but still be charged the full rate.
* Sessions will be scheduled according to Greenwich Mean Time (standard UK time).
* If you, the student, are below the age of 18, a parent/guardian needs to be in the home during the time of the session in case of technical issues or concerns.
* Sessions are not to be used for the completion of homework. If you, the student, are struggling with a piece of work, you are more than welcome to message LESSONing the Load and ask for some guidance, but this must not be during timetabled sessions. This is because all tuition sessions are planned in advance, with long term students provided with a scheme of work.
* Any resources issued are given for the use of LESSONing the Load's students only, and these resources must not, under any circumstances, be copied, reproduced or shared with anyone else (in whole or in part). Resources will be issued via a virtual classroom to students who have a gmail email address.
* The photographic/video/audio recording of sessions by students is strictly prohibited.
* LESSONing the Load cannot guarantee a particular grade or result as there are many factors that contribute to a student's success in exams.
* You must make sure you are fully equipped for all sessions: pens, pencils, stationary, calculator (if applicable), compass (if applicable), protractor (if applicable), graph paper (if applicable), square paper (if applicable), texts (if applicable), etc. You will be notified in advance about the materials you will need for each session.
* You need to be in a working environment that is free from distractions and have your mobile phone turned off or on silent (unless it is being used for a session).


Thank you so much for your understanding and cooperation.